According to Novus Holdings, CX or customer experience is customers’ perception of how a company treats them. This affects their behaviours and build memories and feelings, which drive their loyalty. Simply put, customers no longer base their loyalty on price or product, they stay loyal with companies due to the experience they receive. For the […]
According to reports, one of the most important causes of South Africa’s present economic woes is a shortage of technical and managerial skills. Where can South Africa get the skills it needs to put the country on the path to economic prosperity? Ralph Ruthford, Group Executive: Human Resources, Novus Holdings, investigates how the private sector […]
The sponsors for the upcoming Printing SA Africa Conference have been announced. The event will take place on 11 and 12 September at the Gallagher Convention Centre, Midrand, Gauteng. Sponsors include: • FP&M SETA – main sponsor. • FESPA – main sponsor. • Novus Holdings – Gold. • Agility Health – Silver. • Heidelberg – […]
