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Customer Experience Is Key In An Unpredictable Environment

According to Novus Holdings, CX or customer experience is customers’ perception of how a company treats them. This affects their behaviours and build memories and feelings, which drive their loyalty. Simply put, customers no longer base their loyalty on price or product, they stay loyal with companies due to the experience they receive. For the […]

2021-12-13T17:17:09+02:00Dec 1st, 2021|

Highly Professional Service Strategies Add More To Your Bottom Line Results

John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and delivery. Only when a company knows exactly what kind of service its customers expect, delivers on those expectations 100 percent of the time, at a price that customers are willing to pay, […]

2019-11-11T08:34:44+02:00Nov 6th, 2019|
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