How Ongoing Engagement Creates Opportunities
Mohammed Vachiat, Chief Commercial Officer at Konica Minolta South Africa, writes that in today’s constrained economic environment, competitive advantage is increasingly determined not by how much technology an organisation buys, but by how effectively it extracts value from existing investments. Every organisation wants a greater return on its technology investments, yet many continue to underutilise the solutions they already own. As organisations navigate economic uncertainty, tighter budgets and increasing pressure to improve operational performance, expectations of suppliers have evolved. Businesses are no longer evaluating providers solely on the quality of [...]









